Transform online chat into a fun co-shopping experience with Virtual Sales Assistant

Shoppers who request assistance onsite are digital ups, just like people who enter your showroom are physical ups. Help your sales associates up their game and become brand ambassadors assisting shoppers virtually to purchase whole rooms with interactive inspiration and personalized assistance.

The Virtual Appointment: An In-Home Consultation Opportunity

In-home consultations are proven to lead to larger orders. Make the most of virtual sales appointments by helping your sales associates provide more design assistance to shoppers in the comfort of their own home.
With Virtual Sales Assistant, sales associates can see the products a shopper looked at onsite, personalize rooms around those products and share them as inspiration boards in real-time. Shoppers can customize and buy or save them for later.
Shoptelligence Virtual Sales Assist

No Login Required

Even anonymous shoppers can receive personalized assistance with easy-to-use codes that are privacy-compliant.

See Preferences

Access browsing, saving and purchase history with a single click to understand the shopper’s preferences.

Easily Grow the Order

Help associates customize and share full rooms to help shoppers discover, and buy, more items per transaction.

Portable Interactions

Seamless integration across all channels lets shoppers pick up where they left off from anywhere anytime.

HOW IT
WORKS

Request Assistance

Shopper requests assistance via chat, email or your appointment scheduler, provides the unique code from the page they’re on in the request.

Find, Understand & Assist Shopper

Associate accesses the shopper’s browsing history.  Engages the shopper, assists and understands shopper’s goals, perhaps virtually sees the room the shopper is furnishing.

Personalize & Share Inspirational Rooms

Associate accesses and customizes ensembles around products the shopper likes based on their preferences, shares to the shopper’s onsite inspiration board (no login necessary).

Discover & Buy

Shopper accesses inspirational room boards onsite in real-time, further customizes.  Adds additional items to cart, leaves some for later.

Take your customer experience to the next level

Interested in how Virtual Sales Assistant works?

Schedule a Demo Now
Customer Experience Matters

Customer experience is the sum of all interactions between a customer and a company before, during, and after a purchase. In today’s increasingly competitive economy, customer experience is becoming ever more important; 64% of consumers say that CX is more important to them than price in their purchase decisions and 74% of consumers are likely to switch brands if the purchasing process is too difficult.

Let Shoptelligence Help 

Those numbers are significant – it means that you need to create a delightful, memorable experience on your website so that customers visit you in-store and close their sales. Shoptelligence helps you create exceptional customer experiences across your platforms, starting with Merchant Assist.