While eCommerce has grown in the furniture industry over the past few years, COVID accelerated it’s broad adoption by several years. Stepping out from its historically supporting role in furniture retailing, digital is changing the shopping journey in unexpected ways, enhancing the customer experience for traditional retailers.
Viewing retailing through the customer’s lens, smart retailers are taking a “phygital” approach, seamlessly blending the physical with the digital rather than addressing them as separate capabilities. Learn how to quickly adapt and remain competitive growing customer value. Download this complimentary eBook specifically for furniture retailers to learn:
– What does the end-to-end journey look like?
– How has digital affected each step?
– What actions can I take now to adapt and succeed?
– What’s next?